Here at Roots we are proud to have been brightening-up the homes of Kent since 1998. As an independent family business, we offer a stunning range of kitchens, bedrooms and bathrooms, all installed by our own team of expert fitters and individually designed to suit you.
Take a look at our Gallery on Houzz to see what’s possible and, when you’re ready to know more, the sections below will explain the ordering process from start to finish.
Our complete service includes:
- Designing your room and specifying the products that meet your needs
- Supplying all of the products in the design
- Installing the room right through to waste disposal and decorating, fully project managed
Where Do I Start?
The best place to start is always with a visit to our showroom in Boughton-under-Blean near Faversham in Kent.
You’re welcome at any time between 9am and 5pm Monday to Saturday. If you already have an idea of what you want, then it’s a good idea to ring us beforehand so you can be sure that the best person to answer your questions is here to meet you.
Once here, we’ll guide you through our wide range of products and solutions, including likely costs and help you find the options to suit you best.
What about Project Management?
Sit back and let us take care of everything. The key to our success is managing projects well; our tradesmen in the field are backed-up by our team here in the office and usually potential problems are spotted and solved before they can even arise. You can meet our team on this page. David Root overseas all of the projects and for each project he creates a whatsapp group so you can reach him at any time, with any query. It also allows him to send updates through the project so you’re always fully informed.
We generally run a maximum of four jobs at any one time and the team assigned to you will finish your project before they move on to the next; work in progress is always our priority.
After you have visited our showroom, the next step is to arrange a date for us to visit your home. Once there we’ll fully assess the project, ask a lot of questions and take a lot of measurements (this normally takes 1 to 2 hours).
We’ll bring all the information back to the office and work on an initial design with accurate pricing based on the best products to suit your needs and budget.
About a week later we’ll invite you to the showroom to view an initial room plan with 3D images and itemised pricing. We’ll go through the design together and refine it until it suits you perfectly. For many clients there’s a flow of changes by email as well as return visits to the showroom. How long it takes between this first review and when you are ready to order is entirely up to you. Some customers decide quickly (within a couple of weeks) and for some it can take several months to a year. We don’t have arbitary ‘sales’ or promotions and our prices are reasonable and consistent throughout the year, ensuring you are under no pressure to order until you are ready and that you are always offered our best value for money.
Our initial designs are free but producing a full specification for a project takes many hours so we do charge a nominal fee £360 per room for this service, however, this is deducted from your final invoice.
When you are completely happy with the designs and pricing we take a deposit and agree a date to start work. Typically we are able to begin work 4 to 6 weeks from when you order.
Many of our customers can’t be at home or on site during the day but that’s not a problem – our reputation is built on trust and that extends to the care we take of your home. Once work is under way, any fine-tuning can be discussed by email or video conferencing and we’re happy to update you by phone and email with photos of our progress.